Delete your account
You can delete your Bsync account and its data yourself, at any time, from inside the app — you do not need our permission and you do not need to contact us. If you no longer have the app installed, use the email request option below and we will do it for you.
Option 1 — Delete it yourself in the app
- Open Bsync and sign in.
- Go to Settings (the gear beside the period chip on the Home screen).
- Tap Profile.
- Scroll to the bottom and tap Delete Account.
- Type Delete to confirm.
Your account is deleted immediately.
Option 2 — Ask us to delete it
If you have lost access to the app or your device, email privacy@bappssupport.com with the subject line "Account deletion request", sent from the email address on the account so we can verify it is you.
We will confirm and complete the deletion within 30 days, and usually much sooner. We will not ask you for your password, and you should never send it to us.
What gets deleted
- Your profile — nickname, display name, email address, colour and app settings
- Your sign-in credentials, so the account can no longer be accessed
- Your in-app notification inbox
- Your push notification tokens, on every device
- Your AI usage counters and any pending email verification codes
- If you use Bsync solo: your workspace and its financial records, on request
What is kept, and why
If you were linked with a partner, deleting your account also ends that partnership. The workspace you shared is disbanded: the budgets, recurring bills, shared categories and settings the two of you built together are deleted, and your partner is returned to the space they used before you linked.
Your partner keeps their own expenses, and their share of anything the two of you had split — that division happens at the moment the partnership ends, so their own record stays complete without depending on yours. They cannot see your entries afterwards.
Everything personal to you is deleted: your profile, your sign-in credentials, your notification tokens and your settings. The expense entries you had recorded in the shared workspace are retained on our systems but are no longer accessible to anyone, including your former partner, and the partnership keeps a snapshot of the nickname you used so it can still be identified.
If you would prefer those retained entries to be erased outright, email privacy@bappssupport.com and we will do so. Where you used Bsync solo, we will delete your records outright on request.
Before you delete: cancel your subscription
Deleting your Bsync account does not cancel a paid subscription. Subscriptions are billed by Apple or Google, not by us, so they must be cancelled separately — otherwise you will keep being charged.
iPhone or iPad: Settings → your name → Subscriptions → Bsync → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Bsync → Cancel subscription.
This cannot be undone
Deletion is permanent and irreversible. We have no way to restore a deleted account, and signing up again with the same email creates a brand new, empty account. If you want to keep a copy of your data, export it first — Pro subscribers can export expenses and budgets as a spreadsheet or PDF from Settings → Export, and anyone can request an export by emailing privacy@bappssupport.com before deleting.
Full detail on retention periods is in our Privacy Policy.